Zhengzhou Tuke Furnace Co., Ltd. – Privacy Policy

1. Introduction

Zhengzhou Tuke Furnace Co., Ltd. (“Tuke Furnace,” “we,” “our”) operates https://www.tubefurnacecn.com/ as an informational platform for industrial heat treatment solutions. This policy explains how we collect, use, and protect data from visitors interacting with our product display, online communication tools, and email correspondence. We comply with GDPR, CCPA, and other relevant privacy laws.

2. Information We Collect

2.1 Personal Information (Voluntarily Provided)

We collect data when you:

• Submit an online inquiry or message via our contact forms
• Send email correspondence to our sales/technical teams
• Request product documentation (e.g., vacuum furnace specifications)

Categories collected:

• Contact details: Full name, email address, phone number, company name, job title
• Communication content: Technical queries, equipment specifications, project requirements
• Industrial context: Industry sector (e.g., semiconductor, aerospace), production scale, material processing needs

2.2 Technical Information (Automatically Collected)

• Website analytics: IP address, device type, browser version, pages visited (via Google Analytics)
• Usage patterns: Time spent on product pages (e.g., tube furnace series), download links clicked

No cookies for advertising or user tracking are used.

3. How We Use Your Information

• Business communication:
  • Respond to inquiries about muffle furnaces, CVD systems, etc.
  • Provide technical support for vacuum brazing or sintering applications
  • Share industry-specific case studies (e.g., battery material processing)
• Product improvement:
  • Analyze common requests to optimize website navigation
  • Identify trends in industrial furnace requirements
• Legal compliance:
  • Maintain records for ISO 9001 certification
  • Comply with export control regulations for dual-use equipment

4. Data Sharing & Disclosure

• Third-party service providers:
  • Email hosting (Microsoft 365) with encryption protocols
  • Website analytics (Google Analytics) configured with IP anonymization
• Legal requirements:
  • Disclose data to authorities only when required by law (e.g., customs documentation for international shipments)

We never sell data to advertisers or third-party marketers.

5. Data Security

• All communication forms use SSL encryption
• Email correspondence stored in secure cloud systems
• Physical documents retained for max. 3 years (industrial equipment lifecycle reference)

6. Your Rights

• Access/Rectification: Email info@tubefurnacecn.com to review or update your data
• Erasure: Request deletion of online messages after project completion
• Opt-out: Unsubscribe from marketing emails via links in footers

7. Contact Us

Data Protection Officer
Zhengzhou Tuke Furnace Co., Ltd.
Address: Science Avenue, High tech Zone, Zhengzhou City, Henan Province, China
Email: info@tubefurnacecn.com
Phone: [Insert Contact Number]